Frequently Asked Questions
How do I know what my insurance covers?
Not all services are covered by all insurance contracts. To find out what your plan covers, call the customer or member services department of your insurance company. The phone numbers are on your insurance card. Your employer, or the company your insurance is offered through, may be able to help answer this question.
Do I have to pay more if my insurance is out of network?
It is important that you understand your health insurance plan so you will be prepared for any medical expenses that may not be covered. If Lakeland is considered to be out of network by your health insurance provider, it is possible that you will be responsible for paying some or all of your medical expenses. Contact your health insurance plan to find out what you may be responsible for paying.
What if I disagree with a charge on my hospital bill?
Lakeland has a team of registered nurse auditors to ensure that we charge the same for each procedure or test, regardless of a patient’s financial status. Patients can request an audit of charges if they believe there is an error. Please understand that we will audit the entire account and not limit it to one specific charge. If we discover any errors on the account, we will correct them, regardless of whether they raise or lower the overall bill. It is our mission to charge and bill patients and insurers consistently and compliantly, and to abide by Medicare billing guidelines.