Q: Will the video visit be covered by my insurance?
A: Yes, if it’s the Lakeland ASR plan; please check with your insurance company if you don’t have ASR because not all companies may cover this type of visit.
Q: Will I be charged a co-pay?
A: The co-pay is determined by your specific medical plan.
Q: Can I pick up my prescription at the hospital pharmacy?
A: No. These locations are not set up for retail sales. We will ask you to choose another pharmacy.
Q: What if my symptoms started more than 48 hours ago?
A: Still use this service; the provider will assess if you would benefit from still taking the antiviral medication.
Q: Will they prescribe medications other than Tamiflu®?
A: The main purpose of this visit is to screen for influenza like illnesses. The provider will use their knowledge and experience to offer other treatments.
Q: What is Tamiflu?
A: Tamiflu is an antiviral drug. It can make the illness milder and shorten the time you are sick. It can also prevent serious flu complications like pneumonia.
Q: What is the current circulating flu strain in our community?
A: The most prevalent influenza strain is H3.
Q: Will Tamiflu work on the flu strain in our community?
A: Yes, according to the Centers for Disease Control and Prevention, Tamiflu is effective against the H3 strain.